Question 1

Are you accepting new patients in Fitchburg?

Accepted Answer

Yes! Rollstone Family Dental is actively welcoming new patients of all ages. You can book online or call us at (978) 345-5563 to schedule your first appointment. We'll verify your insurance and get you set up before you arrive.

Question 2

Do you accept my dental insurance?

Accepted Answer

We accept most major dental insurance plans, including Delta Dental, Cigna, Aetna, MetLife, Guardian, Humana, BlueCross, United Concordia, and Anthem. We do not currently accept MassHealth (Medicaid). Call us to verify your specific plan before your visit.

Question 3

Do you see children and pediatric patients?

Accepted Answer

Absolutely. We are a true family dental practice and see patients of all ages, including children from their first dental visit. We recommend children begin visiting the dentist by age one, or when their first tooth appears. Our team is great with nervous little ones.

Question 4

What if I don't have dental insurance?

Accepted Answer

We offer an affordable in-house Dental Membership Plan starting at just $36/month. It includes 2 cleanings, 2 exams, 2 fluoride treatments, 4 bite-wing X-rays, and 20% off all other treatments. No waiting periods, no deductibles, no claim forms, just great care at a fair price.

Question 5

What should I expect at my first visit?

Accepted Answer

Your first visit includes a comprehensive exam, digital X-rays, a professional cleaning, and a one-on-one conversation with your dentist about your oral health goals and any concerns. We typically block extra time for new patients so nothing feels rushed.

Question 6

What treatments are included in the membership plans?

Accepted Answer

The Complete Plan ($36/month) includes 2 professional cleanings, 2 exams, 2 fluoride treatments, 4 bite-wing X-rays, and 20% off all other treatments. The Periodontal Plan ($66/month) replaces standard cleanings with 4 periodontal maintenance appointments, plus the same exams, X-rays, and 20% discount.

Question 7

Do you handle dental emergencies?

Accepted Answer

Yes. We make every effort to see emergency patients the same day, including for toothaches, cracked or broken teeth, lost fillings or crowns, and dental abscesses. Call (978) 345-5563 as early as possible and let us know you have an emergency, we'll fit you in.

Question 8

Can I use my membership plan alongside dental insurance?

Accepted Answer

Our in-house membership plans are designed primarily for patients without insurance. If you have insurance, your benefits will be applied first, then your membership discount may apply to any remaining balance depending on the treatment. Call us to discuss your specific situation.

Question 9

What are your office hours?

Accepted Answer

We are open Monday through Friday, 8 AM to 5 PM. We also offer select early-morning and extended hours to accommodate busy schedules. Call our office or book online to find a time that works for you.

Question 10

Are there waiting periods before I can use my membership benefits?

Accepted Answer

No waiting periods at all. Your SmileCare Dental membership benefits begin the day you enroll. Schedule your cleaning, your exam, or take advantage of your 20% treatment discount right away.

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